Sunny Lyn Holiday Park
Booking Terms and Conditions for Apartments, Holiday Lodges
and Caravans
A contract exists between you and Sunny Lyn Holiday Park
as soon as we have confirmed your holiday booking either
in writing or verbally and the following Terms and Conditions
apply from that time.
For Health and Safety reasons all guests MUST register at
reception as soon as possible after their arrival.
The speed limit for vehicles anywhere on the site is 5mph.
All offers of accommodation are subject to availability
and acceptance of the following terms and conditions. The
Park owners reserve the right to refuse any booking. No
accommodation can be reserved until the appropriate deposit,
normally 50%
of total holiday cost, has been paid. [All prices quoted
include VAT] Five working days will be allowed between
verbal enquiry and receipt of deposit. Deposits and payments
may
be made by credit/debit card over the telephone or by cheque.
The balance is payable on arrival when cheques must be
accompanied by a valid cheque card for the amount due.
Bookings made
within six weeks of commencement of holiday must be paid
for in full at the time of booking. Cheques or credit card
payments for amounts under £10 will be subject to
a 50p surcharge.
During the peak holiday weeks, bookings for Apartments,
Lodges and Static Caravans are usually taken for weekly lets
only.
HOLIDAY HOMES: Holiday Homes are available from 3pm on
the day of arrival and MUST be vacated by 10am on the day
of
departure. Failure to depart by the designated time will
result in a late departure fee of £15 being levied.
No parking is available for early arrival or late departure
unless arranged in advance. STRICTLY BY PRIOR ARRANGEMENT
and subject to availability, early entry and late departure
may be arranged at an additional cost. Late arrivals, after
6pm are discouraged. Anticipated arrivals after this time
must be notified in advance. Only 1 car per unit is permitted.
· If you request a specific holiday home, while every effort
will be made to ensure that unit is available, we reserve
the right to change the accommodation offered. Any alternate
accommodation offered would be of at least the same standard
as that booked.
· ONLY the number of guests specified on the booking form may
occupy the Holiday Homes.
· NO other electrical equipment may be used in the Holiday
Homes other than those provided.
· Fires of any sort are NOT permitted anywhere on the Park.
Bar-B-Ques are welcome but must be raised off of the ground.
NO BAR-B-QUE IS ALLOWED ON ANY DECKING AREA.
·
Guests are asked to leave the Holiday Home clean and tidy.
It is unacceptable for dirty dishes to be left for our staff
to clean up. A £25 cleaning charge will be levied
for any Holiday Home left dirty or in a mess.
· Any damage or breakages must be reported to a member of staff.
In the case of negligence or wilful damage, payment will
be demanded.
·
We cater for families and couples. We MAY accept bookings
from other groups but these bookings would be subject to
a £50 security deposit on each unit booked.
· For Health and Safety reasons, any Day Visitors MUST call
at Reception before coming to see you.
ACCESSIBILITY: We aim to provide the very best service to
all of our guests. If you have any special needs please make
our booking staff aware at the time of booking so that we
may ensure you receive all assistance needed.
CANCELLATIONS: You may cancel your holiday at any time.
A cancellation will be effective on the date it is received
by us. However cancellation charges are payable as follows:
More than 100 days Deposit only
50 to 99 days 60% of total holiday cost
15 to 49 days 70% of total holiday cost
1 to 14 days 80% of total holiday cost
An independent holiday insurance is available which we
strongly recommend – Rothwell & Towler apply
on line at www.guestfirst.co.uk or telephone 01404 41234.
REFUNDS: It is regretted that no refunds can be given if
guests depart prior to the end of the booked holiday unless
they do so as the result of the breach of some obligation
on our part, which would justify cancelling the holiday.
If you are asked to leave the Park because of some breach
of these terms and conditions, no refund will be given.
PETS: are accepted in some of the Holiday Homes. If you
are booking a Holiday Home it is essential that you tell
us at the time of booking that you intend to bring a pet.
· Pets are not permitted in ANY of the public buildings on
the park, with the exception of registered assistance dogs.
·
NO PET should be allowed to enter a holiday unit that is
designated ‘No Pets’. This ensures that anyone
with an allergy to pet hair can book a pet free unit confident
that pets have never been allowed in that unit.
·
NO PET is allowed into the bedrooms [with the exception of
registered assistance dogs] or onto the beds or bedding in
any of the Holiday Homes. Pets are only permitted onto the
seating in the holiday units if they are on a pet blanket.
While we appreciate pets moult, excess hair should be vacuumed
up before your departure. [An extra cleaning charge of £25
will be levied if you do not]
· Dogs MUST be kept on a SHORT lead and under control at all
times while on the Park and must not be permitted to cause
a nuisance to other guests.
· Owners will be liable for the cost of any damage caused by
their pet.
· Dogs are NEVER to be left unattended in any Holiday Home
or vehicle.
Owners must ensure that their dogs are exercised responsibly
and MUST not be allowed to excrete or urinate anywhere
on the Park. Should your dog have an “accident” please
clean up after it.
We reserve the right to require an owner to remove their
dog, or any other pet from the site if it is causing a nuisance,
damage or is a danger to other guests.
CHILDREN: Parents are responsible for supervising their
children properly, particularly near the river, so that they
are not a nuisance or a danger to themselves or others. NO
bikes, skateboards or scooters may be used on the slopes
of the Park or on the camping field. NO ball games may be
played where they may cause a nuisance to other guests or
are likely to cause damage to any property.
WHILE ON THE PARK YOU MAY NOT:
· Commit any criminal offence or undertake any criminal activity.
· Commit any acts of vandalism.
· Keep or carry any firearm or any other weapon at or while
on the Park.
· Use any unlawful drugs.
· Bring any lorries or commercial vehicles.
· Carry on any trade or business.
· Work on your vehicle, if there is any chance that motor oil
or lubricants will leak out onto the ground. [A list of
local garages is available from reception]
· Cause damage to trees, plants or shrubs or pick any flowers
in the beds, tubs, or on the banks.
· Erect any washing lines.
COMPLAINTS: If you wish to complain about anything during
your holiday please raise it with a member of staff immediately.
If you wish to pursue the complaint please write to us within
28 days of your departure. However we do suggest that you
try and complete a report while you are on holiday.
DATA PROTECTION: The information supplied by you will be
stored on computer for our own administrative purposes only.
Under no circumstances will the information be released to
a third party. If you would prefer your details not be stored
on our database, please inform us and we will remove your
details.
We would ask that you keep noise to a minimum at all times
while on the Park. The Park does however operate a quiet
policy between 10.30pm and 7.30am.
We reserve the right to demand the immediate withdrawal
of any persons who contravene these Terms and Conditions
and behave in a manner likely to cause distress to other
guests or to the detriment of the Parks’ reputation.
In these circumstances the holiday ceases, no refund will
be given and we will not be liable for any extra costs
incurred by you.
We are not responsible for any loss or damage to your property
by theft or otherwise or for personal injury. This does not
however affect your rights if loss or damage or personal
injury occurred through fault on our part.
Booking Terms and Conditions for Tents,
Tourers and Motor Homes
A contract exists between you and Sunny Lyn Holiday Park
as soon as we have confirmed your holiday booking either
in writing or verbally and the following Terms and Conditions
apply from that time.
For Health and Safety reasons all guests MUST register
at reception as soon as possible after their arrival.
The speed limit for vehicles anywhere on the site is 5mph.
All offers of accommodation are subject to availability
and acceptance of the following terms and conditions. The
Park owners reserve the right to refuse any booking. No
pitch can be reserved until the appropriate deposit, normally
50% of total holiday cost, has been paid. [All prices quoted
include VAT] Five working days will be allowed between
verbal enquiry and receipt of deposit. Deposits and payments
may be made by credit/debit card over the telephone or
by cheque. The balance is payable on arrival when cheques
must be accompanied by a valid cheque card for the amount
due. Bookings made within six weeks of commencement of
holiday must be paid for in full at the time of booking.
Cheques or credit card payments for amounts under £10
will be subject to a 50p surcharge.
CAMPING/TOURERS/MOTOR HOMES: Pitches are available from
12noon on the day of arrival and MUST be vacated by 11am
on the day of departure. No parking is available for early
arrival or late departure. Only 1 car per pitch is permitted.
The size of your tent/motor home/ tourer and any awnings,
gazebos or pup tents, must be stipulated at the time of
booking to ensure a large enough pitch is allocated. Should
you subsequently alter your requirements, we cannot guarantee
to provide an appropriately sized pitch. In this instance
it will be deemed that you have cancelled your holiday
and the cancellation charges will come into effect.
·
NO cars are allowed on the camping field. Please park where
requested.
·
Designated pitches MUST be adhered to.
·
Late arrivals and pitching after 6pm is discouraged and
only permitted by prior arrangement. Where no prior arrangement
has been made we reserve the right to re-let any pitch
not taken by 6pm. The pitch will then not be available
until noon the next day.
·
We reserve the right to move any tent left unattended after
11am on the day of departure and you will be charged another
night’s camping fees.
·
Camping permits are issued on payment and must be clearly
displayed at all times, failure to do so will result in
further payment being requested. The loss of a camping
permit should be reported immediately. [Replacement permits
cost 25p]
·
To extend your stay it is essential you arrange this before
11am. That pitch may have been pre-booked.
·
Fires of any sort are NOT permitted anywhere on the Park.
Bar-B-Ques are permitted as long as they are raised at
least 9 inches up off the grass.
·
For Health and Safety reasons, any Day Visitors MUST call
at Reception before coming to see you.
ACCESSIBILITY: We aim to provide the very best service
to all of our guests. If you have any special needs please
make our booking staff aware at the time of booking so
that we may ensure you receive all assistance needed.
CANCELLATIONS: You may cancel your holiday at any time.
A cancellation will be effective on the date it is received
by us. However cancellation charges are payable as follows:
More than 100 days Deposit only
50 to 99 days 60% of total holiday cost
15 to 49 days 70% of total holiday cost
1 to 14 days 80% of total holiday cost
An independent holiday insurance is available which we
strongly recommend – Rothwell & Towler apply
on line at www.guestfirst.co.uk or telephone 01404 41234.
REFUNDS: It is regretted that no refunds can be given
if guests depart prior to the end of the booked holiday
unless they do so as the result of the breach of some obligation
on our part, which would justify cancelling the holiday.
If you are asked to leave the Park because of some breach
of these terms and conditions, no refund will be given.
PETS:
·
Pets are not permitted in ANY of the public buildings on
the park, with the exception of registered assistance dogs.
·
NO PET should be allowed to enter a holiday unit that is
designated ‘No Pets’. This ensures that anyone
with an allergy to pet hair can book a pet free unit confident
that pets have never been allowed in that unit.
·
Dogs MUST be kept on a SHORT lead and under control at
all times while on the Park and must not be permitted to
cause a nuisance to other guests.
·
Owners will be liable for the cost of any damage caused
by their pet.
·
Dogs are NEVER to be left unattended in a Tent, Tourer,
Motor Home or vehicle.
Owners must ensure that their dogs are exercised responsibly
and MUST not be allowed to excrete or urinate anywhere
on the Park. Should your dog have an “accident” please
clean up after it.
We reserve the right to require an owner to remove their
dog, or any other pet from the site if it is causing a
nuisance, damage or is a danger to other guests.
CHILDREN: Parents are responsible for supervising their
children properly, particularly near the river, so that
they are not a nuisance or a danger to themselves or others.
NO bikes, skateboards or scooters may be used on the slopes
of the Park or on the camping field. NO ball games may
be played where they may cause a nuisance to other guests
or are likely to cause damage to any property.
WHILE ON THE PARK YOU MAY NOT:
·
Commit any criminal offence or undertake any criminal activity.
·
Commit any acts of vandalism.
·
Keep or carry any firearm or any other weapon at or while
on the Park.
·
Use any unlawful drugs.
·
Bring any lorries or commercial vehicles.
·
Carry on any trade or business.
·
Work on your vehicle, if there is any chance that motor
oil or lubricants will leak out onto the ground. [A list
of local garages is available from reception]
·
Cause damage to trees, plants or shrubs or pick any flowers
in the beds, tubs, or on the banks.
·
Erect any washing lines.
COMPLAINTS: If you wish to complain about anything during
your holiday please raise the matter with a member of staff
immediately. If you wish to pursue the complaint please
write to us within 28 days of your departure. However we
do suggest that you try and complete a report while you
are on holiday.
DATA PROTECTION: The information supplied by you will
be stored on computer for our own administrative purposes
only. Under no circumstances will the information be released
to a third party. If you would prefer your details not
be stored on our database, please inform us and we will
remove your details.
We would ask that you keep noise to a minimum at all times
while on the Park. The Park does however operate a quiet
policy between 10.30pm and 7.30am.
We reserve the right to demand the immediate withdrawal
of any persons who contravene these Terms and Conditions
and behave in a manner likely to cause distress to other
guests or to the detriment of the Parks’ reputation.
In these circumstances the holiday ceases, no refund will
be given and we will not be liable for any extra costs
incurred by you.
We are not responsible for any loss or damage to your
property by theft or otherwise or for personal injury.
This does not however affect your rights if loss or damage
or personal injury occurred through fault on our part.
